E2E Networks is a publicly listed Indian cloud infrastructure provider. The company is undergoing an ambitious expansion fueled by significant fundraising and its integral partnership in the government’s IndiaAI Mission. The company operates datacenters in Delhi, Mumbai, and Chennai, though their AI platform “TIR” only runs in Delhi. However, this is our final review in the article and our worst overall experience.
The testing process began with an aggressive KYC (Know Your Customer) procedure required before we could even log in. Our attempt to provision a training cluster, following their documentation, quickly ran into problems. The platform did offer an interesting selection of pre-configured software images, including NVIDIA NeMo, and options to create a shared file system for our slurm cluster. However, we ran into a complete lack of resource availability.
The most serious issue occurred while we were stuck in this queue, waiting for our slurm cluster to be deployed. We watched as our credit balance was drained, and then went into the negatives. The entire time, we were unable to click delete on the cluster and remove our account from the queue.
Owing $7,061.05 for a cluster stuck in “creating” stage
Eventually, the E2E support team solved the issue by suspending our account completely. We view this business decision to charge customers for time while a cluster is spinning up but not usable as the most offensive business practice we have seen throughout all of our ClusterMAX testing.